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Achievements and future plans: our customer annual report 2022/23 is published

We’re listening to our customers more than ever before and this year’s annual report showcases the work that we are doing with customers to make sure their voice and influence is heard and valued across our organisation.

Some key highlights from the report include:

  • real customer feedback – find out how our customers rated us
  • the rent performance breakdown and how we use rental income to manage our homes
  • how we’re tackling anti-social behaviour
  • £40 million spent improving our homes – including new kitchens, bathrooms, gas boilers, fire doors and gas safety
  • 637 new homes built
  • 2000 homes benefitting from energy efficiency improvement works
  • £51,500 grants awarded to community groups by Citizen Local Fund

In addition to this, keeping our customers safe in their homes is a big priority for us. We have set up a dedicated building safety team to make sure all of our buildings are safe and compliant with the highest safety standards. The team are carrying out annual home safety visits and in our larger shared buildings guaranteeing that are evacuation and fire safety plans are up to date.

The report also provides an update on our key regeneration and development projects as well as the work we have done to make our homes more energy efficient so that our customer’s homes are warmer and easier to maintain.

Chief Executive, Kevin Rodgers said: “This year’s annual report demonstrates our achievements over the past year whilst also recognising the things that we haven’t got quite right so that we can improve and build on them in the future. Customers are at the heart of everything we do, and their feedback is essential to help us understand how we can consistently improve our services.

“We are extremely proud of our achievements this year but know that we have more work to do and have ambitious plans set out in our 2023-2026 business strategy.

“Through ongoing collaboration, innovation and our customer-focused approach we will continue to provide safe, secure homes and sustainable communities where our customers and their families can thrive.”

Read our annual report in full here.

You can also take a look at our latest 2022/2023 financial statements that we published back in August.

For media enquiries contact our Communications Team.

Annual Report V3