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If you know, is it a fire door?
Does this effect all the lights?
Is anyone stuck inside the lift or is there an alarm sounding?
Is the health and safety of you or or a member of your household being impacted?
Have the electrics, gas supply, structure of your home or the health and safety of you or or a member of your household being impacted?
The quickest and easiest way to action your enquiry is via My Account, your personal online account.
The quickest and easiest way to action your enquiry is via My Account, your personal online account.
The quickest and easiest way to pay and request for a LPE1 form is via My Account, your personal online account.
The quickest and easiest way to request diary sheets is via My Account, your personal online account.
The quickest and easiest way to request a landlord reference is via My Account, your personal online account.
The quickest and easiest way to view charges make payment and refunds is via My Account, your personal online account.
The quickest and easiest way to get your lease agreement is via My Account, your personal online account.
The quickest and easiest way to action your enquiry is via My Account, your personal online account. You can do this between 8am - 4pm Monday - Friday (except bank holidays) Out of hours telephone 0300 790 6555.
Have you tried My Account 1?
Have you tried My Account 2?
Have you tried My Account 3?
Have you tried My Account 4?
Call Citizen immediately - 0300 790 6555
Please scroll down to complete the contact form.

Media Response - No Form

If you would like to supply or work with Citizen please visit : https://citizenhousing.org.uk/about-us/supply-to-us/
Please call us on 0300 790 6555
For all vacancies visit: https://citizenhousing.org.uk/jobs/
Call Whistle Line now on 03332 127008 in complete confidence at any time, day or night
For media and press enquiries email: PressEnquiries@citizenhousing.org.uk If your query is urgent call 0300 790 6555.
Please contact your local council to arrange for an Occupational Therapist to carry out an assessment.
If you are not yet a Citizen tenant and do not have access to My Account yet then please visit https://citizenhousing.org.uk/find-a-home/
If you are not yet a Citizen tenant and do not have access to My Account yet then please contact your local council for more information on bidding
If you are looking to purchase your home through the right to buy scheme please visit: www.righttobuy.gov.uk
If you can smell gas and/or think there could be a leak, you should call Cadent immediately on 0800 111 999 at any time of the day or night.

Once you have notified Cadent, please give us a call on 0300 790 6555

You can pay for a LPE1 form by BACS / Online Transfer (available 24hrs)
The fee for a LPE1 form is £95, this includes VAT.

Please send payment to the following bank details:
Barclays Bank Citizen Housing
Account number: 93419967
Sort code: 20-77-70
Quoting reference number: LPE1 first line of address i.e LPE14040Lakeside

Contact Form

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Are you making this complaint on behalf of someone else?
Do you have permission to act on this persons behalf?
By selecting yes, we will need to check our systems to ensure we have this permission recorded . If we don’t have this recorded, we will make contact with the customer to obtain the permission to act on their behalf. Please be aware that this may result in a delay to the complaint being investigated.

By selecting no, we will need to make contact with the customer to obtain permission for you to act on their behalf. Please be aware that this may result in a delay to the complaint being investigated.

Please provide your details.

If you are complaining on behalf of someone else, we may not be able to discuss the complaint with you due to data protection laws.

Please provide the details of the person who you are complaining on behalf of below.

Maximum file size: 8.39MB

Additional Support

We may be able to offer additional support to access the complaints process. If you feel this would benefit you, please notify us of your requirements as soon as you can. Additionally, if there are any vulnerabilities, disabilities or specific personal circumstances for yourself or anyone in your household that may be relevant to your complaint, please inform us below.

For further information on how Citizen processes your personal data, please read our appropriate privacy notice.
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If you consider this a criminal offence please call 101. If you are in immediate danger call 999

Please visit: https://www.gov.uk/find-energy-certificate for all EPC certificate online.

You can visit our website for more information about being a Citizen Leaseholder https://citizenhousing.org.uk/customer-services/leaseholders/

For local refuse rubbish, black bin bags - please contact your local council as this is not within Citizen's remit.
If your appointment is with a specialist contractor other than Citizen maintenance please telephone Citizen on 0300 790 6555
For more information on Damp & Mould visit our website: https://citizenhousing.org.uk/dealing-with-damp-and-mould/
We will email you a copy of your submission to the email you have provided.
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Maximum file size: 8.39MB

Are there any disabilities, vulnerabilities or special requirements we should be aware of?

Phone

You can contact us through our customer service centre.

 

Our advisers are available Monday to Friday, from 8am to 6pm.

 

0300 790 6555

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