Confidential support

Advice and Support

Citizens Advice offer confidential advice online, over the phone, and in person, for free.


Phone: 0800 144 8848 (Adviceline)



SupportLine offer confidential emotional support to children, young adults and adults by telephone, email and post.


Phone: 01708 765200




POhWER help people who, because of disability, illness, social exclusion and other challenges, find it difficult to express their views or get the support they need.

Their Help Hub is open from Monday to Friday 8am to 6pm (excluding bank holidays).


Phone: 0300 456 2370


Text: send the word ’pohwer’ with your name and number to 81025




We take safeguarding extremely seriously.

We are committed to protecting people’s health, wellbeing and human rights.

Visit our dedicated Safeguarding page for important information and how you can raise a concern.

Domestic abuse

We are committed to supporting people affected by domestic abuse.


If you are experiencing domestic abuse you are not alone.


Domestic abuse is a pattern of behaviour on the part of the abuser designed to control their partner. It can happen at any point in a relationship, including after a break up.


Anyone forced to change their behaviour because they are frightened of their partner or ex-partner’s reaction is experiencing abuse.


Domestic abuse can happen to anyone, regardless of age, background, gender, religion, sexuality or ethnicity. However, statistics show most domestic abuse is carried out by men and experienced by women.


You can read our Domestic Abuse Policy here.


You can read our Safeguarding Adults Policy here.


You can read our Safeguarding Children Policy here.




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We’re signed up to the Chartered Institute of Housing’s Make a Stand campaign – a national effort to support social housing customers and staff who are affected by domestic abuse.



A range of expert organisations offer confidential help and support to people experiencing domestic abuse:


If you want to make a call, but can’t speak, find out how to make a silent call here. 


National domestic abuse helpline – a freephone 24-hour helpline, 0808 2000 247

Bright Sky – a free, safe and easy-to-use app that provides confidential support and information on domestic abuse. You can download the app for free via the App Store for iOS and Google Play Store for Android, simply search for Bright Sky. Please only download the app if it is safe for you to do so and if you are sure that your device isn’t being monitored.

Men’s advice line – a helpline for men experiencing domestic abuse, 0808 8010 327

Karma Nirvana  – a support service for victims of honour-based abuse and forced marriage, 0800 5999 247

Galop LGBTQ support service – a support service for members of the LGBTQ community experiencing domestic abuse, 0800 9995 428

Action on elder abuse helpline0808 808 8141 

Childline – call 0800 1111, or visit their website.


Support is also available locally:


Support in Coventry

Support in Birmingham

Support in Worcester

Support in Hereford


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We are committed to supporting anyone who tells us they are experiencing domestic abuse. We will:

  • Listen –  to people experiencing domestic abuse and put their needs first
  • Ask and act –  we will ask the right questions safely and ensure we act appropriately
  • Specialist support –  we will know when and how to refer to local specialist services
  • Tools –  we will provide clear procedures, roles, information and training to our staff.
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Customer services