Do it online

My Account

The quickest, easiest way to report a repair, pay your rent and access a range of other services is online.


My Account is our dedicated, secure customer portal. 


You can register online by answering some security questions about your account. 


Once you are logged in you can:

  • Book a repair and send us photos of it 
  • Check, change and cancel appointments
  • Update your personal details
  • Pay your rent
  • Check balance and get statements
  • Report anti-social behaviour
  • Log a complaint
  • Make other enquiries about your tenancy and send us documents

Log in or sign up to My Account.


Did you know that the reachdeck tool can read out loud, increase the size of text and translate content? If you are visually or hearing impaired, or need any of the content translated, click on the black icon with the person in it at the top left of every page.


Login or register now

Watch this short video to find out what you can do on My Account.

Common questions

Customer services