Check out common questions about tenancies.
If your circumstances change then it’s always best to contact us as soon as possible.
You need to tell us if:
You can read our Tenancy and Licence Management Policy here.
Check out common questions about tenancies.
Your tenancy agreement sets out what you can expect from us and what we expect from you.
You’re free to redecorate your home but there are certain things you will need to ask us about.
This includes:
If you’re not sure if you should ask about a change you want to make it’s always better to check.
There are times during your tenancy when we will need access to your home to complete important safety checks.
This includes servicing your gas and electrical appliances.
It is our legal duty to complete these checks and you are legally required to grant us access to your home so that we can do them. Find out more about these checks on our Keeping you Safe page.
If you repeatedly do not allow us access to your home to complete the tests we will apply for a court injunction to grant us access to be able to complete the check.
If you want to end your tenancy you need to give us notice in writing.
This is normally 28 days but check your tenancy agreement to make sure what your notice period is.
The easiest way to let us know you would like to end your tenancy is by completing our template notice letter and returning it to us. We’ll need a signed copy so you can either add a digital signature or send us a picture or scan of your completed form.
Download our Notice to Terminate Tenancy form
Check your tenancy agreement for your notice period.
Your tenancy agreement is a legal contract between us that sets out the things you can expect from us and that we expect from you.
We both have responsibilities as part of the tenancy agreement and someone will go through these before you move in. It is important that you ask about anything you are unsure of.
As this is a legal document you will be asked to sign it and we expect you to keep to the terms of the tenancy agreement.
If you break the terms of the tenancy agreement you could lose your home.
If you would like to discuss your tenancy agreement please contact us 0300 790 6555.
To update your details you will need to write to us with the details of your name change and a copy of official documentation confirming this. Please don’t send the original documents as we will not be able to return them.
We will contact you to confirm the change has been made.
If you are a Citizen tenant and wish to get a pet, you need to ask for permission first. Whether permission is granted depends on the type of pet, the type of property you live in and what your tenancy agreement says. Please do not get a pet before you have permission.
If permission is granted you will be asked to sign a pet contract.
Please complete and return our pet application form and we will tell you if you can keep a pet in your home.
When we receive the notice your housing officer will arrange a visit. If there are any repairs that need to be done before you leave these will be arranged.
Our team will also talk to you about the reasons you are leaving and your experience as a customer. This will help us to improve our services.
We will discuss your rent account and make arrangements with you to clear any arrears before you leave. If you pay by Direct Debit we will tell you what needs to be paid on your next payment and when you should cancel it.
No, subletting your home would be a breach of your tenancy agreement.
We understand that dealing with the loss of a relative is difficult and there is a huge amount to think about.
If your relative has passed away and they live in one of our homes you need to contact us to let us know as soon as you can.
We will talk you through the process of ending the tenancy or passing it on to someone else if we can.
