This page provides you with information and guidance on fire safety including things you can do to stay safe in your home.

If you have any questions around fire safety, or need any of the information in a different format or language, you can contact our building safety team via email, Building.Safety@citizenhousing.org.uk.

Keeping you safe: what you need to know

Your safety is our top priority and we are committed to doing everything we can to protect you from the risk of fire.

 

This includes:

  • providing smoke alarms
  • servicing gas, oil and other fuel appliances every year
  • completing regular electrical inspections.

In our blocks of flats and other shared buildings we put in place fire risk assessments (FRAs) and make sure these are up to date. This means we can make sure that smoke detectors, fire alarms, fire doors and other fire safety measures are in place and working. We regularly review fire risks and our procedures for preventing and reporting fires.

We regularly review fire risk assessments in all of our blocks to make sure our customers are safe.

If you are a customer living in one of our homes, you are responsible for making sure that you don’t create a fire hazard in your home.

 

This includes:

  • not storing flammable items on your balcony if you have one
  • not blocking fire escape routes
  • making yourself aware of fire safety measures, including the evacuation plan for your building if you live in a block or other shared building – you can read about this in more detail on this page
  • regularly checking smoke alarms to make sure they work – West Midlands Fire Service recommend you test your smoke alarm weekly

If you have any concerns about your smoke alarm or fire safety in general, then please call: 0300 790 6555 or visit our contact us page for other ways to get in touch with us.

 

You can find more information about fire safety here:

 

If you live in Birmingham, the Black Country or Coventry visit West Midlands Fire Service website

If you live in Warwickshire visit Warwickshire Fire and Rescue Service website

If you live in Herefordshire or Worcestershire visit Hereford and Worcester Fire and Rescue Service website

Making sure you don’t create a fire hazard is a part of your tenancy agreement.

  • Make sure your smoke alarm is working by testing it regularly – West Midlands Fire Service recommend you test your smoke alarm weekly
  • Be careful when using candles, smoking or cooking
  • Keep candles and matches away from children
  • Don’t overload sockets with appliances  
  • Don’t leave cigarettes burning
  • Turn off decorative lights before going to bed
  • Check electrical appliances, including gifts, are marked with BS 1363  

e-bikes and e-scooters

e-bikes and e-scooters are very popular in our blocks. Most e-bikes and e-scooters are powered by ‘lithium-ion’ batteries which can be charged in the home, as per the manufacturer’s guidelines. It's important when charging e-bikes and e-scooters, that you do so safely to avoid a risk of a fire starting and putting your families and homes at risk.
  • Follow the manufacturer’s instructions when charging and always unplug your charger when it’s finished charging.
  • Ensure you have working smoke alarms. If you charge or store your e-bike or e-scooter in a kitchen area, ensure you have a working heat detector.
  • Charge batteries whilst you are awake and alert so if a fire should occur you can respond quickly. Don’t leave batteries to charge while you are asleep or away from the home.
  • Always use the manufacturer approved charger for the product, and if you spot any signs of wear and tear or damage buy an official replacement charger for your product from a reputable seller.
  • Do not cover chargers or battery packs when charging as this could lead to overheating or even a fire.
  • Do not charge batteries or store your e-bike or e-scooter near combustible or flammable materials.
  • Do not overcharge your battery – check the manufacturer’s instructions for charge times.
  • Do not overload socket outlets or use inappropriate extension leads (use uncoiled extensions and ensure the lead is suitably rated for what you are plugging in to it).

 

In the event of an e-bike, e-scooter or lithium-ion battery fire – do not attempt to extinguish the fire. Get out, stay out, call 999.

 

  • Do not store or charge e-bikes and e-scooters on escape routes or in communal areas. If there’s a fire, it can affect people’s ability to escape.
  • Store e-bikes and e-scooters, and their batteries, in a cool place. Avoid storing them in excessively hot or cold areas.
  • Follow manufacturer’s instructions for the storage and maintenance of lithium -ion batteries if they are not going to be used for extended periods of time.
  • Buy e-bikes, e-scooters and chargers and batteries from reputable retailers.
  • Many fires involve counterfeit electrical goods. Items which don’t meet British or European standards pose a huge fire risk and while genuine chargers (or battery packs) may cost more, it’s not worth putting your life at risk and potentially destroying your home by buying a fake charger to save a few pounds.
  • If you buy an e-bike conversion kit, make sure it’s from a reputable seller and check that it complies with British or European standards. Take particular care if buying from online auction or fulfilment platforms. Also be aware that if buying separate components, you should check that they are compatible.
  • Register your product with the manufacturer to validate any warranties – batteries are usually included in warranties. Registering makes it easier for manufacturers to contact you in the event of safety or recall information.
  • Check any products you’ve bought are not subject to a product recall. You can do this by checking Electrical Safety First’s website or the UK government website.

Fire safety advice for customers in our tower blocks

The risk of a fire in a tower block is no greater than in any home, but in the unlikely event this does happen there are some things you need to know which are specific to a high-rise building.

For a simple explanation of what you need to do watch our short fire safety animation:

 

The animation and all information in this section is also available in:

 

  • ةيبرعلا ةغللا
  • یسراف
  • Française
  • 普通话
  • اردو
  • Polskie
  • Somali

Here are some things you can do to help keep everyone in the building safe:

  • Keep communal areas, including corridors, clear of your belongings
  • Make sure your smoke alarm is working by testing it regularly – West Midlands Fire Service recommend you test your smoke alarm weekly
  • Be careful when using candles, smoking or cooking
  • Always keep fire doors closed
  • Tell us if for any reason you would find it more difficult to evacuate the building – even if this is for a short time
  • Take some time to read the fire safety policy for your building on this page
  • Keep candles and matches away from children
  • Don’t overload sockets with appliances
  • Don’t leave cigarettes burning
  • Turn off decorative lights before going to bed
  • Check electrical appliances, including gifts, are marked with BS 1363  

Fire safety is a top priority for us. We work very closely with West Midlands Fire Service and all fire safety policies and procedures for our buildings are developed in consultation with them. These are subject to constant review.

 

West Midlands Fire Service Logo

Our buildings are regularly inspected by West Midlands Fire Service to make sure they are fire safe.

Watch a fire safety video created by our insurer

This fire safety video has been created by our insurer, Zurich, and offers advice on preventing house fires by sharing the most common ways fires begin in homes.

 

https://youtu.be/lqNAJ43RXZg

Fire safety policies

All of our blocks of flats and other larger, shared buildings have a fire safety policy which includes an evacuation plan. This applies whether they are a tower block or not.

 

It is really important that you make yourself aware of the policy and evacuation plan for your building so that in an emergency you can keep yourself safe.

 

We have four fire safety policies. To find out which policy applies to your home simply click on the tab called Our fire safety policies.

It’s important everyone in your home is familiar with the fire safety policy for your building so they know what to do in a fire.

To find out which of our four fire safety policies applies to your building first click on the area you live in below and find your block:

Then click on the policy which applies to your block to read it:

From time to time we may need to make temporary changes to the fire safety policy at your building while we complete work. If we do this we will always contact you to let you know.