Our Programmed Works team in Maintenance Operations team has been awarded the ISO 90001:2015 accreditation.

The International Organisation for Standardisation has given the team the award which is the world’s most widely recognised quality management standard. It shows our customers that we have a consistent and good quality service.

The team were audited by the British Assessment Bureau with the first stage taking place in July and the second stage taking place in October 2020.

The British Assessment Bureau were impressed at the speed the team received the accreditation and said some of the aspects they audited were the best they had seen. This included a process document that was easy to follow and could be audited at the various stages, a concise and relevant set of KPIs and a performance management model.

Our Head of Programmed Works Adam Borrie said: “Well done to the team for gaining this accreditation – all their hard work has paid off!

“Part of the reason for seeking the standard was to re-assure external and internal customers that work is given to the in-house team on merit. We are in a fortunate position and therefore our customers should expect a quality service, each and every time we are asked to complete works.

“We have worked through a process of improvement over the last two years to achieve this recognition and the improvement trajectory has been remarkable – we’ve gone from significant operating losses in 2018/2019 to within budget in 2019/2020. We’ve also achieved high customer satisfaction scores and met our programme targets given to us by the Assets Team.

“Congratulations to everyone involved on this huge achievement!