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New My Account campaign launches

We are launching a new campaign for our online customer portal, My Account, today (Monday 4 July).

We are emailing all customers not signed up to My Account as well as customers that haven’t used My Account for six months to encourage them to either sign up or use our My Account customer portal throughout July and August.

All customers that sign up or use My Account throughout July and August will automatically be entered into a prize draw where they could be in with a chance of winning a £500 voucher to spend at a supermarket of their choice.

Our Interim Director of Customer Services Graeme Hall said: “We are really keen to get more of our customers signed up and using My Account.

“We want to encourage and support our customers to become digital first and we hope that the prize draw incentive will entice more of them to self serve via our My Account portal, whether it’s to check their account, pay their rent, or request a repair.

“Increasing the number of customers signed up and using My Account will help to reduce the daily demand on our Customer Service team.

“We’ve implemented My Account campaigns before, but this is the first time we are offering such a big incentive.

“After July we will review the uptake and impact to determine our next steps. I’m really looking forward to seeing the results.”

How to enter our My Account prize draw

To be automatically entered into the prize draw you can set up your account on My Account here.

All you have to do is tell us some simple information about you and you’ll get a username and password straight away.

If you already have an account, but have forgotten your username or password, you can retrieve them easily from the My Account homepage.

Watch our short video here to find out what you can do on My Account. Simply click this link and select My Account.

For media enquiries contact our Communications Team.

My Account For Website