Today we launch our 2020-21 annual report.

We produce the annual report every year to breakdown our performance and progress during the last financial year. This year’s report explores our performance in the context of the unprecedented challenges presented by the coronavirus pandemic.

It is the first year we have worked with our Customer Assurance Committee to jointly produce the report and we will be sending it out to customers this week.

Kevin Rodgers, our Chief Executive, said: “As we launch this year’s report we reflect on a year like no other.

“Our customers and colleagues have faced unprecedented challenges during the last 18 months. During this extraordinary time our focus has been on protecting the safety of our customers and teams as we continue to provide high-quality services.

“Despite the many challenges that were thrown our way, we are extremely proud to present our performance for 2020-21.”

Read our 2020-21 annual report flipbook click here.

Struggling with the flipbook? You can download a pdf version by clicking on the download icon beneath it.