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Our new Chief Operating Officer will join us on 1 July

Madeleine Nelson will join us as our new Chief Operating Officer from Thursday 1 July.

Madeleine, who joins our Executive Leadership Team from housing association Plus Dane Housing, started her career in housing in tenant empowerment, moving to Manchester City Council where she delivered the council’s housing strategy and some of the most challenging regeneration initiatives across the city.

She spent more than a decade in advisory services at PwC, providing consultancy advice to housing associations and local government while leading the housing advisory team and delivering transformation change programmes.

Madeleine’s latest role was as Executive Director of Growth and Assets at Plus Dane Housing – a 13,000-home housing association operating across the North West. She has held executive director positions over the last eight years and managed all operational services – including customer services, repairs, housing management, supported housing and asset management.

Madeleine said: “I’m thrilled to be joining Citizen as Chief Operating Officer from the 1 July.

“Throughout my career I have been driven by a desire to improve the quality of social housing – listening to our customers and creating safe, good quality homes and environments.

“I was attracted to Citizen because of your values, particularly being citizens, meaning you are committed to your people and places. Providing homes that are a foundation for life resonates with me – it is a fantastic articulation of what we can achieve as housing associations. I look forward to meeting you all soon.”

Our Chief Executive Kevin Rodgers said: “Our Chief Operating Officer is responsible for leading the diverse and passionate group of teams which provide a huge range of services to the customers who live in our 30,000 homes. I’m really looking forward to Madeleine joining us and playing a central role to drive forward our objectives and shape our future.”


For media enquiries contact our Communications Team.

Madeleine Nelson Web