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Recruitment for Director of Customer Experience begins

We are looking for a Director of Customer Experience.

This exciting role is part of our Senior Leadership Team (SLT) and will be responsible for the Customer Services Directorate.

Our Chief Operating Officer Madeleine Nelson said: “This is a rare opportunity to join our Senior Leadership Team.

“The successful candidate will play a vital role in leading our customer service and engagement teams. We’re looking for someone to develop our customer service transformation and embed customer engagement to really turn up the volume and tune into our customer voice.

“They will also be a visionary and inspiring leader and will take our customer experience offer to the next level.

“We’re looking forward to seeing who applies.”

The deadline for applications is Monday 31 October and interviews will take place on Thursday 10 November.

Find out more in our recruitment pack and visit our jobs page on our website.

For media enquiries contact our Communications Team.

Citizen Joan 8