We take safeguarding extremely seriously.

We are committed to protecting people’s health, wellbeing and human rights. We adopt a proactive approach to safeguarding and do everything we can to make sure all individuals accessing our services can do so without fear of harm, abuse or neglect.

We have policies and procedures in place to try to make sure the people we support are protected from harm.

If you have a concern:

Help us to keep everyone safe by immediately reporting any concerns you may have that someone is being abused or harmed, or may be at risk of abuse or harm.

If you have an immediate concern about someone’s safety call 999.

What is a safeguarding concern?

Abuse can include:

  • Physical abuse – including hitting, slapping, pushing, kicking, misuse of medication, restraint or inappropriate sanctions.
  • Sexual abuse – unwanted touching, kissing, sexual assault or sexual acts to which a person has not or could not consent to, or was pressured into consenting to.
  • Emotional/psychological abuse – shouting or swearing that makes a person afraid or behaviour that is threatening or isolating.
  • Financial or material abuse – theft or fraud in relation to money or property, taken without consent or under pressure.
  • Neglect and acts of omission – not being cared for properly or denied privacy, choice or social contact.
  • Domestic abuse – including psychological, physical, sexual, financial, emotional abuse or so-called ‘honour’-based violence.
  • Discriminatory abuse – suffering from the above on the grounds of religion, culture, age, gender, sexuality or disability.
  • Modern slavery – including human trafficking, forced labour and domestic servitude.
  • Organisational abuse – mistreatment or abuse by a ‘regime’ within an institution or service.

Reporting a concern

To report a concern email us at reportsafeguarding@citizenhousing.org.uk.

or call 0300 5610 098.


You should also contact the social care department at your local council.


Any information you give us will be treated confidentially.


Your name, place of work where relevant and contact details that you provide will be shared with the relevant agency and be part of their investigation. The information may be disclosed to a number of agencies and individuals relevant to the investigation including but not limited to the following:

  • Police;
  • Local Authority Social Services; and
  • Other (e.g. NSPCC).

Please note that there is no absolute right to anonymity and this can only be granted by a judge subject to precedent and current legislation.

More information may be required from you by the investigating agency and witness statements may also be requested. For further information on how your personal data is processed visit our privacy page.