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We’re partnering with Axis to reduce our repair waiting times

We’re working with Axis Midlands Division who will be helping us to carry out extra repairs in our homes.

The initial contract will be for four years and is extendable for a further two terms of up to three years each, up to a total contract of 10 years.

The works Axis will carry out include:

  • responsive repairs and maintenance
  • voids and major voids
  • flooring
  • roofing
  • groundworks
  • damp and mould disrepair works

Director of maintenance operations at Citizen, Steve Kirk, said: “We are pleased to be partnering with Axis who will carry out extra repair work on our homes.

“The social housing sector has seen a significant increase in repair requests, and we are no exception, which is why we will be working with  Axis to reduce our repair waiting times and to provide ongoing support to our teams and our customers”

“Axis will carry out appointments each day alongside our current inhouse teams and we are committed to working with them to make a positive difference to our customers.”

Axis will be carrying out work across our customer base including Birmingham, Coventry and Worcester.

Axis Midlands Operations Director Leanne Ball said: “We are excited to begin working with Citizen and building a successful partnership in the coming years.

“I’m confident that we will contribute to Citizen’s aims of providing homes that are a foundation for life.”

Find out more about Axis here:

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