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We’re recruiting for our Customer Scrutiny Panel

Would you like to make a difference for tens of thousands of people in our communities? Then consider joining our Customer Scrutiny Panel.

We’re looking for new people to join the panel to review our services.

The Customer Scrutiny Panel will meet several times a year to assess our services and report back their findings and recommendations to help us improve.

The panel reports into our Customer Assurance Committee, which is part of our formal board structure. This means their work will feed directly into the highest levels of our organisation and exert real influence on our services.

Head of engagement and customer voice Ruth Arnott said: “We’re looking for new people to influence our work as part of our Customer Scrutiny Panel and help us improve our services.

“There are many benefits to being a panel member including training opportunities, support with care costs or travel costs and a £2,500 salary (or voluntary).

“At Citizen, we are committed to listening to our customers and focusing on the things that matter the most – and the Customer Scrutiny Panel helps us achieve this.”

Find out more about our Customer Scrutiny Panel and apply for the role here.

The deadline to submit your application is Monday 25 March at 4pm.

Find out more about our Customer Scrutiny Panel from our current member, Nadine, here:

For media enquiries contact our Communications Team.

Scrutiny Recruitment Web