Accessibility settings
Home is our
foundation for life.
Payments and charges
Find out more about paying your rent, including how to understand your statement and what to do if you’re struggling to pay.
Reporting a repair
Need a repair doing which we’re responsible for? We’re here to help. Learn how to request one, expected timeframes, emergency information, and more.
Help and advice
Get help with understanding your bills, learn important safety information and report antisocial behaviour.
Damp, mould and condensation
If you’ve noticed damp, mould or condensation at home, we’re here to support you. Find out some simple things you can do, as well as how to ask for our help.
Our inspection outcomes...
We’re absolutely thrilled to announce we’ve been awarded the highest possible consumer and governance ratings by the Regulator of Social Housing. This is a moment of real pride for all of us and a reflection of the incredible work happening across Citizen.
Finding a home with Citizen
Looking for an affordable home in the West Midlands? Take a look at what’s available to rent or buy right now.
Managing your home
Get more information on managing your Citizen home, whether you’re a tenant, shared owner or leaseholder, plus learn more about repairs and maintenance.
Manage your tenancy
Welcome to your tenancy hub. Here you’ll find everything you need to manage your tenancy, from updating details to understanding your tenancy agreement.
How to use My Account
My Account is our dedicated, secure customer portal where you can manage your tenancy with us and get in touch.
Have your say
We value our customers and believe the best ideas come from you. That’s why we’ve created different ways for you to share your thoughts, experiences, and suggestions.
‘Without the Gateway, I wouldn’t be here now’ – we mark Starts at Home Day
We’ve achieved highest rating for how we’re delivering for our customers
Meet the Board: Claire Williams – supporting the team and seeing our projects come to life
