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Welcome to Citizen...

Home is our
foundation for life.

Payments and charges Reporting a repair Help and advice Damp, mould or condensation

Our inspection outcomes...

We’re absolutely thrilled to announce we’ve been awarded the highest possible consumer and governance ratings by the Regulator of Social Housing. This is a moment of real pride for all of us and a reflection of the incredible work happening across Citizen.

G1

This governance rating recognises our strong leadership, responsible decision-making, and effectiveness at managing our risks. 

C1

This consumer rating shows how we’re listening to our customers, keeping homes safe, and delivering services that meet people’s needs.

V2

This viability rating reflects our decisions to invest in and improve existing homes, as well as build new ones.

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Our 2030 strategy

Our vision is working together to create warm, safe homes and deliver the best service to our customers. Built on strong foundations, we're setting a clear direction for the future. This new strategy is built around four key priorities: customers, colleagues, partners and homes. 

Read our new strategy

Finding a home with Citizen

Looking for an affordable home in the West Midlands? Take a look at what’s available to rent or buy right now.

Find out more

Managing your home

Get more information on managing your Citizen home, whether you’re a tenant, shared owner or leaseholder, plus learn more about repairs and maintenance.

Find out more

Manage your tenancy

Welcome to your tenancy hub. Here you’ll find everything you need to manage your tenancy, from updating details to understanding your tenancy agreement.

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How to use My Account

My Account is our dedicated, secure customer portal where you can manage your tenancy with us and get in touch.

Find out more
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Have your say

We value our customers and believe the best ideas come from you. That’s why we’ve created different ways for you to share your thoughts, experiences, and suggestions. 

Find out how you can get involved
Home Customer 2025 (18)

Without Gateway, I wouldn’t be here now

Meet Dean, a former Gateway resident who has turned his life around. After experiencing homelessness Dean moved into supported housing with Citizen. With the right support, he’s now thriving in his own home and giving back to others.

Supported housing

Compliments and feedback

Tell us what we’re doing well or how we can improve

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