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Contact us
Want to get in touch? We’d love to hear from you! Here’s how to drop us a line through your My Account, get help from our chatbot and other ways to contact us.
Ways to get in touch
The best and quickest way to get in touch with us is online via My Account.
To use My Account, you’ll need to register first using your email address and rent reference number.
Once you’ve registered and logged in, you’ll be able to see useful information about your tenancy and do lots of things like:
● pay your rent
● request a repair
● view your statements
● report antisocial behaviour
Need a hand? Our chatbot, AskCiti, is here to help. Just click the icon in the bottom-right corner of your screen and follow the steps.
If you’re having trouble using My Account, or need help urgently, you can always contact our friendly team by phone – just give us a call on 0300 790 6555.
We’re open Monday to Friday, 8am to 6pm, but if you need us for an emergency or outside of these hours, you can use the same number.
You can reach us on social media and stay up to date with our latest news, events, and more.
You can write to us by post. Our address is:
Citizen, Lakeside
4040 Solihull Parkway
Birmingham, B37 7YN
UK
Other ways to reach us
Whether it’s a repair request, out-of-hours concern, safeguarding issue, or a media enquiry, here's how you can get in touch.
To request a repair or report something that’s broken in your home, please visit our Request a repair page.
Our ASB Respect Line is 0800 075 6699, and is open outside of business hours.
In an emergency, if you need to report a crime, or if you’re in danger, always call the police on 999.
If you’re concerned about someone’s wellbeing or suspect abuse, you can email us at reportsafeguarding@citizenhousing.org.uk or call 0300 5610 098.
We’ll keep what you say confidential, but we may have to share your details with organisations like social services.
For media and press enquiries, email our team at pressenquiries@citizenhousing.org.uk.
If you’ve got an urgent press enquiry, you can reach us on 0787 0825 915. Just so you know, this number is only for media enquiries – our team on this number can't help with any customer experience queries.
