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Affordable Home Web

We’re backing the NHF’s campaign calling for a long-term plan to solve the housing crisis

The National Housing Federation (NHF) has launched a campaign urging political parties to commit to a long-term national plan to solve the housing crisis which would support thousands of households in the West Midlands. Many families are in desperate need of a safe, suitable and affordable home and we are backing the campaign, alongside several […]

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New features added to our customer self-service portal, My Account

Citizen adds more features to its self-service portal, My Account, offering customers a more convenient way to manage their tenancy.   The portal, first launched 10 years ago, and rebranded five years ago, offers customers the choice to pay rent, view their rent account, raise queries, and manage their repair bookings, online.    Frances, a Citizen […]

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Consumer regulation standards go live in April

Social housing landlords are now required to meet standards set by the Regulator of Social Housing (RSH). In September 2023, we told you about the changes that the regulator was proposing to the Consumer Standards to ensure that tenants live in safe, quality homes, have choice and protection, and can hold landlords to account.   The […]

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The latest round of the Citizen Local Fund is open

The first round of the Citizen Local fund for 2024 has opened and you have the chance to apply for up to £3,000. The fund is for projects and initiatives which promote and support wellbeing, reduce isolation and enhance local areas. Customers living in our communities can apply for a slice of the £50,000 funding […]

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Improvement work completed on 500 properties in social housing decarbonisation project

Energy efficiency improvements in Coventry have reached a key milestone with work completed on 500 homes. Last year we announced we were successful in wave two of the Government’s social housing decarbonisation fund alongside Coventry City Council to carry out energy efficiency works to 2,000 homes across the city. We worked with the council to […]

Sustainability Award

Citizen awarded SHIFT silver accreditation

Environmental sustainability is important to us. The scale of our operations means that our impact and the influence we have on the environment is significant and we’re committed to becoming an environmentally responsible business. Read our Sustainability Strategy which was recently approved by the Board. To understand how Citizen’s environmental performance compares to other social […]

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